Care leavers’ transitions to independence

The local care leaver offer

This page covers: 

What the local care leaver offer is 

The local care leaver offer is a guide that explains what support a local authority provides to young people when they leave care. Every local authority must publish one, but what it includes can vary.  

It usually brings together information about statutory entitlements - the support that all care leavers have a legal right to receive, such as a personal adviser until age 25. 

Additional or optional support – some local authorities choose to offer extra things such as help with setting up a home, money for travel, or wellbeing support. 

Some of the young people we spoke to said their local offer was really helpful. It gave them practical support when they were learning to live independently, like financial help, getting furniture, or extra support while studying. Others said they hadn’t been told about their local offer, or they found it confusing. They didn’t always know what they were legally entitled to and what additional or optional support their local authority would fund.

Charlotte explained what her local authority offered, including practical items, health support and financial help (read by an actor).

Charlotte explained what her local authority offered, including practical items, health support and financial help (read by an actor).

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Yeah, I would say I know quite a lot about it only because in the, like, participation groups, we do a lot of work on improving it and making it more understandable. I know even though I do that, I still... still find it quite confusing ’cause I feel like every person I speak to has different rules about it. But I know that in my County you get a free gym membership, you get a free air fryer, there’s the Setting Up Home Allowance which is £2,000, and you get things like... Because I’m at uni I get extra support, but because I’m doing nursing, it’s made it really confusing because it’s not like nursing has a really different timetable compared to normal uni courses, so it’s made that really confusing.

And there’s things that I know in the like, local care offer they have, like signposting to other services like CAMHS Care Leavers, which even though it’s run by CAMHS, it’s commissioned for up to 25’s and signposting to other health services.

The care offer is such a big document, it should be, like, provided to care leavers, but maybe in a more, like, young person-friendly language – still with it being, like, legally correct –but maybe more like young person-friendly so they’re more likely to read it and understand it.

It doesn’t state what you’re legally entitled to compared to what you’re just offered, but it’s not a legal entitlement.

How care leavers first heard about the local offer and the difficulties they faced 

Care leavers had very different experiences of finding out about their local offer. Some heard about it early and had staff who helped them use it. Others didn’t find out until years after leaving care. Several young people said they only learned about it from other care leavers, from staff who really understood the system, or through participatory groups like the children in care council. Others said the information they were given was too long, confusing, or difficult to read and understand.

Jordan said he didn’t hear about the local offer from his local authority and only discovered it when another care leaver mentioned it years later.

Jordan said he didn’t hear about the local offer from his local authority and only discovered it when another care leaver mentioned it years later.

Age at interview: 24
Sex: Male
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I found out the local offer through a friend of mine when I returned from uni, so I didn’t have a clue what was going on in [local authority]. What was happening, what was out there. I spoke with my PA, I had all my... like, you know, my six-week visit and the pathway plans and so I had all of the... . but nothing was really... it was literally just a case of: “What’s going well, what can we do to help you?” Yeah, like I said, in terms of the local offer, I was finding stuff out when I came back. There’s been some stuff that I’ve only just found out now, or not too long ago, which has apparently, it’s been on the local offer for a number of years and I’m finding out from a care leaver friend who’s a little bit younger than me.

So, do you feel like you wouldn’t have known had you not had this person?

If it wasn’t for this friend, I wouldn’t have known.

OK. And do you feel like there is information out there for you to find out?

It’s getting better. I’ve done a lot myself as well to try and get it pushed out. I’ve done bits in [local authority] to try and improve it, so I know it is getting better, it is getting better communicated. But the level of communication now is not what it was in [year].

Well, I think a lot of it is like I didn’t really know what was going on, and then I’ve got friends who are younger and I’ve also lived with people that are... well, they were younger, obviously they’re now starting to come through the leaving care side, and it’s like I don’t... I’d want them to know, because I wanted to know. Like it’s taken for me to be 20... 23, 24, to find stuff out that you should've really have been finding out at 18.

So, it’s just... it’s just the fairness of it.

So, you’re sort of more involved so that the younger ones can benefit from knowing earlier?

Yeah, well I know that the stuff that we’re doing now is not going to affect me, like I’m [age] this year, so it’s not going to affect me. But like with my friends and with people that I’ve lived with, they should still get what I’ve in the end had to find out about, but if they find out about it earlier, then they can get it from earlier.

Chereece said her support workers understood the system and helped her access what she needed, but felt this was unusual.

Chereece said her support workers understood the system and helped her access what she needed, but felt this was unusual.

Age at interview: 22
Sex: Female
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It was... and I was very lucky in that sense because I did have some good support workers who were very knowledgeable on what I was able to access and what I was entitled to. So, they taught me about the local offer, so things like [organisation] grant, things that I was able to access to support myself. They helped me get the white housing goods for my furniture in the household. They helped me out quite a bit. And it’s because of them being so good at their job, that I do that now for other care leavers, and I tell them what they’re entitled to. But unfortunately working alongside the PAs and the care leavers, I also see that not everyone... like they’re not all clued up and knowledgeable on what is accessible, which is why I do what I do, because a lot of care leavers just do not know about the local offer and they don’t know certain things that they should know. So, I like to preach that and make sure they’re up to date because things are always changing, and the entitlements are always getting better thankfully in our local area; it’s not the same for everyone.

The differences between local authorities 

Young people told us that the support they received often depended on where they lived. Some described it as a postcode lottery, where neighbouring areas offered more generous or quicker support. The time it took to receive information about the local offer also varied. These differences affected how prepared people felt when leaving care and whether they felt they had consistent support during their transition.

Robyn described waiting much longer for her local offer compared to her friend in another area.

Robyn described waiting much longer for her local offer compared to her friend in another area.

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I mean, it took me, like, six months to get given the local care offer, which I didn’t even realise was a thing until my sister left care and was like: “I got given this local care offer,” and I was like: ‘uh?’ I think that was just my circumstances – ’cause it was rushed – but I do know them now. Also, something people should find out.

OK. So, did you have to ask for it?

Yeah, I did. I had to message my new leaving care worker and be like: “Yo, so apparently...”

Oh, OK. Because you heard from your sister?

Yeah.

OK. So perhaps they need to tell you about that as well.

Yeah, I think it might be dependent on county councils, and stuff, as well though, because I’ve got a friend from [Local Authority] and she’s been given it at 17, the whole local offer thing, and I was like: “You were given it a year before me.”

Oh, wow, OK. OK.

It is really depending on the organisational skills of the workers I think at that point.

Mm, OK.—

It’s a distant error. It’s a... just inconsistency amongst each service.

Dan said he had to work long hours to support himself because his local authority did not provide the same help he knew existed elsewhere.

Dan said he had to work long hours to support himself because his local authority did not provide the same help he knew existed elsewhere.

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I think as well, finance-wise, I mean I understand now, because I don’t think a lot of kids get the same experience I did because I think anyone else is aware of it unless you go to different areas, is like the difference in like care leavers offer from different councils. Now, if I went back and told the care leavers in [town], which is where I’m from, the things that [local authority] have for their kids, they’ll be like: ‘what the hell,’ because I had to work my ass off losing social time, losing time to be a teenager, because I was working, because, you know, I wanted... and I had no money so I had to pay stuff anyway, and then the things that I wanted to do like, you know, like learning to drive, rather than doing like a nice little evening jobs after college, or on the weekends, I had to work many, many hours just to save up 30 quid a... a lesson, and then you, you find out [local authority] basically pay it all [laughs]. So, you’re kind of like these little experiences, I know they’re not a massive difference… and like going to uni you get some more funding if you go... if you come from... live in [local authority], than you do in [town]. But like these little things, they make a massive difference because again it’s not like I’ve got someone to fall back on, I’ve not got a massive savings account, or all this stuff. It’s like, again, these things would have totally helped and it feels a bit demoralising that why is it not the same for everyone? Why is... what... like just because I was born in a different postcode to someone, and a different council, does... why is my experience and the things that I get completely different to someone else, even though we’ve both gone through an absolutely awful time with it, you know?

Yeah.

And it’s just hard, it’s just, it’s hard ’cause my local offer isn’t the best to be honest with you, it’s just not, it’s the bare minimum they need to tick all the boxes, and it’s fine, it’s more support than you’d get… I mean it’s that or nothing, isn’t it? And when you find out some of these other councils are going above and beyond, and really making sure that these people are safe and OK… and I’m not just talking about the money, I’m just talking about accommodations or somewhere to live and somewhere to stay, or how things are done and how they write to the young person, or communicate with them, it’s different, you know? And it’s not my PA’s fault, my PA’s been absolutely ace under the things that she’s been... policies and procedures that you get restricted to, ’cause it’s not... you’ve got a bit of legislation but you’re over 18, innit? So, it’s all a bit tougher, huh, so...

Marie said leaving care support was inconsistent between local authorities, comparing it to a postcode lottery.

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Marie said leaving care support was inconsistent between local authorities, comparing it to a postcode lottery.

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Well, there was a couple of things: obviously, [ex-boyfriend’s mum] now has another child that she was not expecting, and nor did she give birth to, which was fine, but she basically... well, she did fund it herself. They would not offer... so what you can, obviously sometimes have, or at least in my council... and that’s another thing, it differs from... it’s like a postcode lottery, and people in care know that, you know, you... you can live over there and you can get £3,000 for your Supported Living Allowance, but if you live over there you only get £1,000, or things like that. They did give me 2,000 for the Supported Living Allowance. The difficulty with that was that like I think I bought it... I don’t know how I would have done that though, buy it first and then they pay me, or something? Or maybe they gave me that... I don’t know; it was all a bit weird. But basically, you had to justify every single thing, and it was against a list that had a recommended price.

What helped care leavers access and understand their local offer 

Knowing that the local offer existed was only the first step for care leavers. What made the biggest difference was how clearly it was explained and how easy it was to use. Several young people said long written documents were hard to read or understand. Some preferred short videos or interactive versions. Others said it helped when their personal adviser went through the local offer with them, so they could understand what applied to their own situation.

Alex said he was given a booklet about the local offer, but he’s not a reading guy. He thought using games or videos would be a better way to tell young people about support (read by an actor).

Alex said he was given a booklet about the local offer, but he’s not a reading guy. He thought using games or videos would be a better way to tell young people about support (read by an actor).

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I’m fully aware of that, even my care leaver offer.

OK. And how... how are you told or informed?

That came in the... that came in the book... that came with the booklet I got when I left and became a... well, I hit 18, really.

Oh, OK, so they gave you a booklet?

Yeah.

OK. Ha... did you find... what, was that helpful for you, or did you feel like...?

I mean I’m not a reading guy. So, I... off the top of my head, I read the first page and I went: ‘oh, OK,’ but it was... it was fairly interesting, the first word was, yeah,

OK. Do you think that that’s the best way for care leavers to sort of read the... to get that information?

Yes, ’cause a lot of people like reading. I’m just a guy that will look at something and go: ‘unless that has something interesting on it, I’m not reading it.’ 

Mm, OK. So how would you... what would be easier for you to... to get that info?

Put it in a film.

Something you can watch?

Yeah, put it in a film or a game; I’ll be interested then.

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