Dealing with professionals

Having a child on the autism spectrum can involve a lot of appointments with different health professionals over time. Parents see health professionals during the process of diagnosis, through various therapies their children may need such as speech or occupational therapy and they may also see different professionals to deal with issues like sleeping difficulties or challenging behaviour. Some of the parents we spoke to talked about positive experiences while other parents described less than positive experiences.

Positive experiences

Parents who described positive experiences felt that they had a good relationship with the professionals involved with their children’s care and that they could go and see them about problems or difficulties they encountered. As one mother said, “All the professionals we dealt with, I mean particularly those at the assessment centre, were so supportive to us and so fantastic”.

Catherine describes how a comment made by a neurologist made a big difference to her. It was…

Age at interview 54

Gender Female

View profile

Mary-Ann found the doctor’s bluntness about Arthur’s future helpful and she needed to be told…

Age at interview 32

Gender Female

View profile

A few parents were pleased that their GPs said that they did not know much about autism. As one mother said, “He did actually say that he doesn’t know anything about autism, so thought well that is a fair comment. I would rather know that than him try and bluff his way through and then give me information that is possibly not right”.

Rachel found that everything became ten times easier once her boys were diagnosed and health…

Age at interview 42

Gender Female

View profile

For some parents, the best approach for the GP was to listen and refer them to whom they want to be referred. One parent described how “My GP was fantastic. I can’t praise him enough; he pointed me in so many directions.” Another mother described her approach as; “have gone in there thinking, you know, I want what is best for my child and you are going to give it to me.”

Some health professionals were particularly supportive and attended school meetings or visited the family at home to see how the children were in their home environment. This outreach support was popular because it incorporated siblings and other family members and ‘helped smooth over misunderstandings and frictions between parents and school’. A few parents managed to organise a meeting between the different professionals involved in their children’s care and this was a successful way of developing understanding of the child between the various people (see Factors that have helped).

Nuala’s round table discussion was useful to exchange medical and education information…

Age at interview 43

Gender Female

View profile

Negative experiences
There were various examples of negative dealings with health professionals. One parent described having a good paediatrician was ‘pot luck’ while another said that ‘professionals are a mixed bunch’. Several parents talked about the heavy workload key health professionals had and the lack of contact their children had with them. Another mother thought that professionals needed to ‘catch up a lot; a lot of professionals are years behind’.

Mike has changed in the way he interacts with health professionals and makes a plea for…

Age at interview 55

Gender Male

View profile

Tony and Alison were bemused when their psychologist told them not to bring Nathan to the…

Age at interview 36

Gender Male

View profile

Jacqui thinks a lot of the time professionals don’t want parents to tell them things; you have…

Gender Female

View profile

One problem for some parents was the lack of joined up services which resulted in a lack of appropriate support. In addition to this was the lack of knowledge about autism among some professionals. This was combined with some parents’ criticism that they were not listened to or taken seriously (see Effect on parents.)

Caron felt if she had been a business woman instead of a stay at home mum she would have been…

Age at interview 24

Gender Female

View profile

One mother described how one doctor asked her daughter, “How long have you had this condition for?” Another parent felt frustrated that “someone who was heavily qualified couldn’t pick up the fact that if he had been referred to a GP three years earlier, it would have made our lives considerably easier.”

Daryll describes how various services said they had no experience of Asperger syndrome and did…

Age at interview 60

Gender Female

View profile

Christine thinks that just because someone has studied at university they may not have an open…

Age at interview 50

Gender Female

View profile

Carolann explains why she has no involvement with the health service.

Gender Female

View profile

Several parents found the amount of bureaucracy and form filling they had to do repetitive, stressful and frustrating. One parent who was asked to answer the same questions when trying to organise support for her daughter at university reported saying “For crying out loud. No. Not again. I mean I know they have got these check boxes to tick and I have done it over and over again.”

Several parents also talked about how much they disliked services being budget driven and how their children were treated as a ‘drain on resources’.

Ciaran thinks that budget restrictions on services can be an abuse of human rights.

Age at interview 53

Gender Male

View profile

Jeanine feels that there should be more investment in her son to help him to access the curriculum.

Age at interview 46

Gender Female

View profile

It is clear that parents had mixed experiences of dealing with health professionals and these are discussed further in ‘Getting a diagnosis.

Respite care

Some parents we interviewed received respite care (or short term breaks) that was either provided by social services or the parents themselves, who received Direct...

Causes

There is no known cause for autism, despite the large amount of research that aims to find out. We asked parents what they thought caused...