Photo by National Cancer Institute on Unsplash

Bespoke training and service improvement films

Are you looking to find or commission some engaging resources to boost your health and social care training or enhance service improvement efforts? Look no further! We specialize in creating personalised films that bring together video clips from the national collection of service user experiences on and

These platforms house over 30,000 video clips, sharing real-life stories about health and social care issues. When we weave these clips into longer films, they become dynamic teaching tools, complete with:

  • Professionally recorded voiceovers
  • Clear titles, captions, and subtitles
  • Relevant images
  • Subtle background music
  • New interviews with professionals
  • Accessible but sensitive animations

See our collection of films or get in touch with the Dipex Charity team to discuss making your own film.

Educational Films

Our films are a fantastic way to explain complex health and social care topics in a way that’s easy to understand for students, professionals, and the public. For instance, we’ve created educational films about premature births in collaboration with Professor Lucy Smith from Leicester University. These films tackle the sensitive topic of guidance on signs of life in very premature births. They blend interviews with parents from another project led by Prof. Smith, losing a pregnancy at 20-24 weeks, along with custom animations, expert explanations (filmed by us), a friendly voiceover, and catchy music – all topped off with informative titles. The films have been incredibly well-received by professionals working in the field, including a conference of 300 obstetricians and midwives.


What are service improvement videos?

Service enhancement videos, also known as ‘accelerated experience-based co-design’ (AEBCD)** or ‘catalyst’ films, showcase a series of interviews capturing personal experiences of accessing social care or health care services. These interviews are interspersed with discussions among individuals and providers, exploring ways to enhance services.

Studies indicates that these videos offer an economical way to help come up with constructive ideas that result in tangible service improvements*. Notably, the impact of these changes is comparable to that achieved when consulting with local user groups. Here are some examples of improvements brought about using catalyst films observed by researchers:

  1. Reducing noise in intensive care units, using posters to remind people to speak quietly and turned down phone volumes, and the use of bins with quieter lids.
  2. Putting up clocks on wards to help orientate patients better.
  3. Identifying training opportunities for nurses
  4. Sending summaries of medical consultations directly to patients by email or post.
  5. Setting up patient support groups.

Moreover, research papers revealed that the issues raised in the videos didn’t have to directly relate to the viewers; simply by watching the videos people were prompted to contemplate and discuss potential changes.

“The purpose of the films… is simply to ‘trigger’ discussion and enable people to share ideas and concerns; then joint work to redesign care can begin. If [films based on a national set of interviews] are ‘good enough’ to initiate such conversations, local specifics can be brought into discussion along the way, and even disagreement with the content can generate productive discussion” Locock et al (2014)***

We offer a wide array of short films ready for use or integration into presentations. If you are looking for something more specific, you can reach out to us to explore the possibility of collaborating on the creation of a new video.

*Darbyshire, JL, Hinton, L (2018) Using patient narratives to design an intervention to reduce noise in the intensive care unit. Journal of Health Design. 2018;3(2):109–112.

**Locock et al (2014) Testing accelerated experience-based co-design: a qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement. Health Services and Delivery Research. 2 (4)

***Locock et al (2014) Using a national archive of patient experience narratives to promote local patient-centered quality improvement: an ethnographic process evaluation of ‘accelerated’ experience-based co-design. Journal of Health Services Research and Policy. 19 (4)

“Working with Dipex has been a real pleasure. We really appreciated their ability to convey a very distressing topic in such a sensitive way to families and professionals. We’re really delighted with the final videos. We feel they will help us to ensure our guidance reaches healthcare professionals caring for parents and babies. We look forward to working together again on a future project. Dipex have helped enhance the impact of our work to support professionals and ultimately improve outcomes for parents and families.”
Professor Lucy Smith, University of Leicester