This page covers: • How people gathered information to help their appeals • Reasons why people appealed • Organisations that can help   The care system can be baffling. Many people find themselves in situations they have never experienced or even thought about before. People told us that although they started out knowing nothing about […]

When people begin to think about social care needs it can be difficult to know what kind of care is available. People have all sorts of care, from family help to 24-hour professional care. This page covers: Help from family and care at home, also known as domiciliary care Specialist help like day centres, nighttime […]

This page covers: Moving on from helping a family member to getting paid care Reasons for getting paid care or stepping up the level of care Keeping track of care needs and how they change First thinking about paying for care People told us how the care they give their loved one increases bit by […]

This page covers: Reasons why people chose a home care agency or a self-employed a careworker Where to start when looking for care at home Keeping track of care and its costs A lot of older people paying for social care remain at home rather than move to residential care. They may have support from […]

This page covers: Where to find information and how to get started Things to consider, like type of care, location and cost How good care can mean different things to different people Choosing a care home is often a once in a lifetime decision. Although some people had helped family members with looking at care […]

This page covers: The importance of talking about concerns with care providers, Examples of problems and how they were resolved. Most people we spoke to were pleased with the quality of care they were paying for, whether this was care at home, day centres or care homes. There could be teething problems when care was […]

This page covers: Help from the local council when the money runs out, Reasons people worry about money running out, Jacky’s story of her mum’s move to a more expensive area of England. A common worry for people who pay for their own care is about what will happen if their money runs out. Some […]

This page covers: What a needs assessment is, Reasons why people had a needs assessment, Some of the benefits of a needs assessment. People who pay for their social care are entitled to support and information from their local council adult social care department. This includes a free needs assessment. A needs assessment helps build […]

This page covers:  What continuing healthcare (CHC) funding and funded nursing care are, Ways people found out about CHC, Experiences of applying for CHC funding. Dan Harbour, from Beacon CHC, told us about continuing healthcare and who might be eligible. Gender Male View profile View transcript NHS continuing healthcare is the name given to a […]

This page covers: The importance of getting help from a wide range of people and places, Websites and charities that people found helpful and why, How local communities and groups helped. People told us that they got a lot of information and advice from charities. Some of that information was through speaking to advisers on […]